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4worldlovers: The stay was very nice even though we needed a bus to reach to haram ( however the bus was there all the time and we never waited).

The only issue I would say I had is the fact that I paid for a half day for the early check in, I thought I would have been treated special and have lower rate since I am a mariott bonvoy active member, but I paid it and I fully understand it.

I'd like to thank Marriott staff for their cooperation and especially the cleaning service provided by Anwar who made our trip excellent.

The place of the hotel is very close to Haram and also close to main street to go to Aisha Mosque to perform Ihram for Umrah

P. S. Prices of hotel on its own website is better than booking.

My stay in Marriott was one of it's kind. Staff was really good. Near to Kaaba and shuttle is also available. Room service was really good. Food was really good.

Thank you for taking the time to let us know about your experience while staying with us. Your experience in our property is below our standard.

Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent bad experience from occurring in the future. However, we are eager to know how we can improve in the future because the rating we are always aiming for the best which is 9 and 10, and your rating is very low, and we would like to understand more from your side on how we can improve.


I hope you choose to stay with us again when your travels bring you back to the area.


Stayed at Makkah Marriott Hotel. Next to Heram Sharif. As good as the hotel looks, the behavior of their staff is also very good. Especially house keeping Shakeel and Supervisor Dalim Mirza their service is very good. If I go to Makkah again I will stay at the Marriott Hotel in Shah Allah

Very nice stay . clean hotel and good room service. Excellent shuttle toHaram around clock. But machines were little noisy working in Haram.

Hard for elders to leg it to Haram, but the hotel provides excellent shuttle bus service. I only wish the shuttle bus stop was a bit closer to Haram as it's on a slope which could be a bit hard for older people, especially in summer.

Very close to the haram, bus available all the time, wide and clean room, Very helpful customer service

This hotel is wonderful . I will reapeat thise visit. In the future